JOB DESCRIPTION OF CUSTOMER CARE OFFICER
Responsible
for handling front-line telephone contact with customers, facilitating
the earliest possible resolution of complaints and enquiries in line
with Oxygen8 East Africa service standards and procedures. The candidate should be fluent in English and Kinyarwanda. French is highly desirable.
The responsibilities are as follows:
- Representing the Company in all Customer Contacts, providing best in Industry service via email, telephone and social media.
- Communicating with customers in a professional and efficient manner
- Solving Customer queries and complaints
- Clarifying Company Terms and Conditions and specific Sport Betting Rules to the customer
- Explaining how to use the Betting Services and Games
- Explaining MPESA and other Mobile money operations
- Escalate and follow up on Customer Cases as and when required
- Liaising professionally with external organisations
- Identifying and report improvement areas
- Marketing activities when required
- Preparing reconciliations and reports as instructed by Management
- Competitor evaluation and analysis
- Providing an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
- Demonstrating a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
- Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies.
- Providing point of contact for customer enquiries, dealing with these through to a successful outcome
- Providing assistance to customers should an incident occur, seeking guidance in line with company policies.
JOB DESCRIPTION OF SPORTS BETTING OPERATIONS MANAGER
The
incumbent will be responsible for providing sports betting guidance to
the customer care team as well as handle technical tasks pertaining to
the sports betting department. The candidate should be fluent in English and Kinyarwanda. French is highly desirable.
· Handle sports betting customer care queries
· Actively interact with customers on all social media platforms run by Oxygen 8
· Provide daily communication via sms and/or email to all the interested stakeholders
· Monitor all active accounts and account behaviour; and provide feedback on the same
· Activate accounts and engage with new registrations as well as re-activations
· Provide training and education on sports betting products to all concerned parties
· Remain abreast with all regulatory compliance and industry specific requirements
· Preparation and submission of regulatory returns
· Monitor
competitor activity including product, pricing and competitiveness and
generate a report accordingly to disseminate to all interested parties
· Confirm
our own offers, accuracy in setup information and odds; and compare the
same with established brands internationally. This includes interaction
and corrective action with platform providers
· Monitor product performance and report accordingly ensuring that the proposition is appropriate and competitive
· Assist in reporting and reconciliations
· Assist in marketing plans and events
· Update site CMS
· Assist with creative tasks as directed by management
JOB DESCRIPTION FOR VAS ENGINEER OXYGEN 8 RWANDA
SUMMARY
Formulates
and defines specifications to design, develop, test and implement
software systems and participates in the modification of computer
hardware and peripheral equipment, and implementation of software
operating systems. The candidate should be fluent in English and
Kinyarwanda. French is highly desirable.
ESSENTIAL FUNCTIONS
• Understands the business areas supported to determine specific business requirements. Supports multiple business areas.
• Leads
one or more medium sized and complex projects which entails overseeing
internal IT professionals, as well as external IT professionals.
• Implementation
of schedules, plans and conducts meeting and workshops relative to
prioritized project plans, and communicates project status reporting to
all levels of management.
• Analyzes complex systems and software requirements to determine feasibility of design.
• Evaluates interface among hardware, software, operational, and performance requirements.
• Formulates
and designs software operating systems using scientific analysis and
mathematical models to predict and measure outcome and consequences of
design.
• Reviews and defines training manuals in the use of new or modified equipment, operating systems and software.
• Designs and implements testing methodology; reviews and defines documentation.
• Develops
business relationships and integrates activities with other IT business
unit/area to ensure successful implementation and support of project
efforts.
• Provides
technical leadership and/or business expertise to subordinates and
peers on complex projects by evaluating and recommending appropriate
development tools.
• Participates in the evaluation of new and existing software/hardware products.
• Maintains satisfactory attendance, to include timeliness.
• Responsible
for understanding and complying with applicable quality, environmental
and safety regulatory considerations. If accountable for the work of
others, responsible for ensuring their understanding and compliance.
• Participates in the training of junior level personnel in technical complexities of assigned work.
• Hands on experience in Value Added Integrations for GSM Operators.
• Experience in SMS, MMS, and charging services.
• Hands on experience in Linux, Java, Web Services, Databases and client/server applications.
• Handling of customer complains problems and requirements.
• Technical support for USSD/Antispaming network O&M, problem corrective maintenance and preventive maintenance.
• Timely incident escalation, cooperate with related Dept. to analyze and solve it.
• Periodical data collection, analysis and report related to the network faults and hidden issue.
• Participation in the Deployment of the developed application/services.
• Documentation of the developed application/services.
• Performing the required testing, debugging, and troubleshooting to ensure the application/services quality.
Education
• Bachelor of Science in Information Technology
• At least two years’ experience in the telecommunication/IT field.
How to apply
Qualified candidates should submit their detailed CVs to: rwandacareerdirections@gmail.com
- See more at: http://tohoza.com/jobs-vacancies-all/multiple-jobs-categories/different-jobs_i23744#sthash.Hi0gZzXc.dpuf
JOB DESCRIPTION OF CUSTOMER CARE OFFICER
Responsible
for handling front-line telephone contact with customers, facilitating
the earliest possible resolution of complaints and enquiries in line
with Oxygen8 East Africa service standards and procedures. The candidate should be fluent in English and Kinyarwanda. French is highly desirable.
The responsibilities are as follows:
- Representing the Company in all Customer Contacts, providing best in Industry service via email, telephone and social media.
- Communicating with customers in a professional and efficient manner
- Solving Customer queries and complaints
- Clarifying Company Terms and Conditions and specific Sport Betting Rules to the customer
- Explaining how to use the Betting Services and Games
- Explaining MPESA and other Mobile money operations
- Escalate and follow up on Customer Cases as and when required
- Liaising professionally with external organisations
- Identifying and report improvement areas
- Marketing activities when required
- Preparing reconciliations and reports as instructed by Management
- Competitor evaluation and analysis
- Providing an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
- Demonstrating a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
- Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies.
- Providing point of contact for customer enquiries, dealing with these through to a successful outcome
- Providing assistance to customers should an incident occur, seeking guidance in line with company policies.
JOB DESCRIPTION OF SPORTS BETTING OPERATIONS MANAGER
The
incumbent will be responsible for providing sports betting guidance to
the customer care team as well as handle technical tasks pertaining to
the sports betting department. The candidate should be fluent in English and Kinyarwanda. French is highly desirable.
· Handle sports betting customer care queries
· Actively interact with customers on all social media platforms run by Oxygen 8
· Provide daily communication via sms and/or email to all the interested stakeholders
· Monitor all active accounts and account behaviour; and provide feedback on the same
· Activate accounts and engage with new registrations as well as re-activations
· Provide training and education on sports betting products to all concerned parties
· Remain abreast with all regulatory compliance and industry specific requirements
· Preparation and submission of regulatory returns
· Monitor
competitor activity including product, pricing and competitiveness and
generate a report accordingly to disseminate to all interested parties
· Confirm
our own offers, accuracy in setup information and odds; and compare the
same with established brands internationally. This includes interaction
and corrective action with platform providers
· Monitor product performance and report accordingly ensuring that the proposition is appropriate and competitive
· Assist in reporting and reconciliations
· Assist in marketing plans and events
· Update site CMS
· Assist with creative tasks as directed by management
JOB DESCRIPTION FOR VAS ENGINEER OXYGEN 8 RWANDA
SUMMARY
Formulates
and defines specifications to design, develop, test and implement
software systems and participates in the modification of computer
hardware and peripheral equipment, and implementation of software
operating systems. The candidate should be fluent in English and
Kinyarwanda. French is highly desirable.
ESSENTIAL FUNCTIONS
• Understands the business areas supported to determine specific business requirements. Supports multiple business areas.
• Leads
one or more medium sized and complex projects which entails overseeing
internal IT professionals, as well as external IT professionals.
• Implementation
of schedules, plans and conducts meeting and workshops relative to
prioritized project plans, and communicates project status reporting to
all levels of management.
• Analyzes complex systems and software requirements to determine feasibility of design.
• Evaluates interface among hardware, software, operational, and performance requirements.
• Formulates
and designs software operating systems using scientific analysis and
mathematical models to predict and measure outcome and consequences of
design.
• Reviews and defines training manuals in the use of new or modified equipment, operating systems and software.
• Designs and implements testing methodology; reviews and defines documentation.
• Develops
business relationships and integrates activities with other IT business
unit/area to ensure successful implementation and support of project
efforts.
• Provides
technical leadership and/or business expertise to subordinates and
peers on complex projects by evaluating and recommending appropriate
development tools.
• Participates in the evaluation of new and existing software/hardware products.
• Maintains satisfactory attendance, to include timeliness.
• Responsible
for understanding and complying with applicable quality, environmental
and safety regulatory considerations. If accountable for the work of
others, responsible for ensuring their understanding and compliance.
• Participates in the training of junior level personnel in technical complexities of assigned work.
• Hands on experience in Value Added Integrations for GSM Operators.
• Experience in SMS, MMS, and charging services.
• Hands on experience in Linux, Java, Web Services, Databases and client/server applications.
• Handling of customer complains problems and requirements.
• Technical support for USSD/Antispaming network O&M, problem corrective maintenance and preventive maintenance.
• Timely incident escalation, cooperate with related Dept. to analyze and solve it.
• Periodical data collection, analysis and report related to the network faults and hidden issue.
• Participation in the Deployment of the developed application/services.
• Documentation of the developed application/services.
• Performing the required testing, debugging, and troubleshooting to ensure the application/services quality.
Education
• Bachelor of Science in Information Technology
• At least two years’ experience in the telecommunication/IT field.
How to apply
Qualified candidates should submit their detailed CVs to: rwandacareerdirections@gmail.com
- See more at: http://tohoza.com/jobs-vacancies-all/multiple-jobs-categories/different-jobs_i23744#sthash.Hi0gZzXc.dpuf
2 JOBS at AIMS,Kigali, Rwanda - CLOSE: 30/09/2016 Kigali
![2 JOBS at AIMS,Kigali, Rwanda - CLOSE: 30/09/2016 Kigali]()
Reviewed by Unknown
on
Thursday, September 01, 2016
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